These changes are elevating traveler expectations for this kind of interactivity. However, with each carrier implementing their own solution, there is a high potential for inconsistent customer experiences throughout the travel process. Also, carriers typically have access to significant internal development resources and can leverage their own proprietary apps, which leaves most airports looking for third-party solutions for common-use touchpoints and shared infrastructure.
Freetouch Provides Touchless CUSS Kiosk Conversion Today
At Freetouch, our touchless interaction solution helps airports meet these urgent needs today. With our software-based product, existing touch-based infrastructure can be converted to touchless in minutes. For example, we’re working with a variety of teams globally to help quickly convert Common-use Self-Service (CUSS) kiosks to touchless without the need to install new hardware or to modify enclosures. Unlike some proprietary solutions provided by kiosk manufacturers, Freetouch does not require that travelers join the airport WiFi network, greatly increasing traveler throughput and reducing frustration (although it works just fine on airport WiFi as well). Software-based touchless lets travelers use their own device with a near-zero learning curve, and requires no modifications to existing software platforms aside from installing the Freetouch software. Freetouch is also fully CCPA and GDPR compliant, providing a secure means of accessing connected displays without exposing personally-identifiable information, avoiding the pitfalls of biometrics. And Freetouch isn’t limited to touchless CUSS kiosks, either — it can be used for wayfinding, QSR, digital signage, and more, with the benefit of providing a consistent user experience across all systems it is installed on.
As airports move quickly to implement permanent new solutions to keep travelers safe and moving quickly, Freetouch can be the first and simplest step towards a new touchless future.